Frequently Asked Questions

Everything you need to know about shopping at Medical Supply Surplus.

How long does shipping take for medical apparel?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for urgent uniform needs.

What is your return policy on scrubs and lab coats?

We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that personalized or embroidered items are final sale.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our brand-specific charts for the best fit.

Do you offer bulk discounts for clinics or hospitals?

Yes, we provide tiered pricing for bulk orders of 20 units or more. Please contact our corporate sales team for a custom quote.

Are your fabrics antimicrobial and fluid-resistant?

Many of our professional collections feature advanced fabric technologies, including moisture-wicking, four-way stretch, and antimicrobial finishes. Check the specific product descriptions for technical details.

Can I track my order once it has been placed?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.